|When will my
order be shipped?
||All orders placed on our website will be shipped
within 48 hours. Most of the time we can promise
same-day shipping however it depends on what time
of day you place your order. Orders shipping to
domestic locations (within the United States) will
generally ship by USPS Priority mail, which takes
approximately 2-3 days. Fedex is also an option
for domestic orders if faster shipping is necessary.
All international shipments will be shipped by Fedex
and that generally takes 4-10 days depending on
status of my order and do you have a tracking number?
||You may check the status of your order by sending
an email with your order number to our customer
support team. This also allows you to retrieve the
USPS or Fedex tracking number for your package.
To check the status of your order please email support
with your order number:
|Do you offer
expedited or overnight shipping? (ie: I'm going
||We do offer expedited shipping if you have a
special request. Our shopping cart does offer expedited
shipping options for you during checkout. Any orders
placed after 3pm PST will be shipped the following
business day. If for any reason you don't see the
option you want during checkout, you should contact
Customer Support immediately so we can help
you get the items you want by your deadline.
help me with sizing, and do you have a size chart?
||Please find our very helpful size chart by followoing
Rash Guard Size Chart - If you still need assistance
after you review our size chart feel free to contact
Customer Support and ask for sizing assistance.
cart isn't allowing my coupon or special discount,
what should I do?
||First, make sure you're following the rules
of the promotion you wish to access. If you're experiencing
a problem, it may be due to certain items in your
cart 'not qualifying' for that promotion. To take
advantage of the Free Shipping offer you must have
at least two items in your shopping cart then "select"
the free shipping option from the dropdown box.
If you know you've followed all the steps necessary
and you still aren't getting the coupon or discount
to work, please contact
Customer Support and explain the problem so
we can help you take advantage of the specials.
|The rash guards
are too small, how may I exchange them for larger
||Well, we tried to warn you so your out of luck...
Just kidding. We fully understand how important
it is to have comfortably fitting rash guards so
we've created a convenient exchange process for
you. Please go here:
Return/Exchange Policy and find all the details
and instructions you need to exchange your items.
|Do your rash
guards work in swimming pools? How do they last
in chlorine and what do you recommend?
||Our rash guards do work in swimming pools, hot
tubs, jucuzzi's, rivers, lakes, the ocean, bath
tubs, and just about anywhere and everywhere you
want to get wet. Even though our rash guards are
great for pools and chlorinated water, we advise
you follow these instructions if the water you're
using them in is chlorinated.
1) Rinse the garment out completely with fresh water
after exposure to chlorine.
2) DO NOT allow the garment to dry in the sun light
because this will cause it to dry out to much and
may comprimise the integrity of the stitching and
3) Educate others who use the garment about these
two chlorine rules.
|Do your rash
guards offer sun protection? What is the SPF (sun
protection factor) and do you have proof?
||We use advanced technology and proprietary fabrics
to ensure total SPF protection for you and your
whole family. The most recent rating our garments
received from the Australian Laboratory of Radiation
is 97.5% UV/UVA protection. If you have no idea
what that means... That's an oustanding rating!
This rating means that you can wear our rash guards
in the harshest direct sun light and you will not
be burned through the garment. We do have more information
on sun protective and
shirts if you're interested.
the wrong item and I need it replaced with the correct
item I ordered.
||We are very sorry. This normally never happens.
Please follow the instructions here:
Return Policy - If you have additional comments
or questions you may
|When I go
to checkout from eBay there is no size option...
what do I do?
||eBay is a tricky marketplace when you're buying
or selling products with size, sleeve, and color
options. We use our best technical skills to allow
you options during checkout on eBay, however sometimes
it doesn't work as smoothly as we would like. A
simple solution that saves time would be to just
go ahead with the checkout process and when you
see the "Order Notes" box, enter your requested
size/color/sleeve requests into that box. Every
order is reviewed by our shipping department and
they will see whatever notes you leave them. Please
Customer Support if you have further problems.
|Are you a
||Yes we are. Feel free to call our customer service
phone number and we are always happy to answer any
questions you have about our products, policies,
company, and history.
charges in the cart are not correct, how can we
||Domestic shipping is calculated differently
than International shipping. For domestic shipping
we use USPS Priority Mail unless you specify otherwise.
International shipping will be shipped by Fedex.
We often provide Free Shipping promotions which
will change from time to time, however the general
rule is that if promotion allows Free Shipping for
domestic orders, International shipping becomes
discounted by 50%. If you have an issue with the
free shipping offer, please make sure you have at
least two items in your cart and then select the
free shipping option.
|Do you offer
wholesale / private label rash guards?
||YES! We service many companies, groups, associations
and organizations of all sizes. Many of our current
clients are small groups like churches, martial
arts associations, scuba diving and surfing camps,
sailing teams, etc. We also manufacture thousands
of custom built rash guards for large companies
like Charles Schwab, Ritz Carlton Hotels, University
of Wisconsin Sailing Team, NY Jiu Jitsu, and many
other very happy organizations and resorts. Our
private label capabilities and the quality of products
you'll recieve is beyond the industry standard.
There is no limit to what we can do. Wholesale rash
guards are managed by a special division in our
company so please contact us immediately by visiting
our wholesale rash guards page for more details:
Wholesale Rash Guards
|Can you print
my logo on the rash guards?
||Yes we sure can. We do this for many large and
small companies all over the world. We have a specialized
printing team ready to custom print your logos in
any location and any color on as many rash guards
as you'd like. Please see the question above this
one. Contact us about wholesale rash guards here:
|Are your rash
guards durable? Will they work for grappling and
||Our rash guards are very durable. It's taken
us years to perfect our stitching and fabric technology
but we've finally reached our absolute best results
ever. Now we have a production process that includes
several new steps to focus primarily on durability.
We began to focus on durability when we started
providing custom built rash guards for Martial Arts,
Grappling, and Jiu Jitsu associations. We provide
seasonal production to over 25 of these types of
clients, each very happy with products and services.